Go Pragmatic Privacy Policy

Last modified: May 15, 2024

SUMMARY

Because we provide services to many partners, there are potentially many different ways you can use our service. Sometimes these partners may represent our services to you as their own. Regardless of how your data comes into our system, we will treat it carefully, preserving your privacy according to the rules laid out in this document, and to the best of our ability.

As you use our services, we want you to be clear how we're using information and the ways in which you can protect your privacy and use our services. Our Privacy Policy explains: What information we collect and why we collect it, and how we use that information.

Whether you are an individual user or an organization with many users, the privacy of your data is very important to Go Pragmatic. Whether you are new to Go Pragmatic or a long time user, please do take the time to get to know our practices – and if you have any questions consult this page or contact us directly.

REGULATORY COMPLIANCE

We abide by all relevant data privacy regulations applicable to your data, including GDPR, CCPA, and industry-specific requirements.

WHAT INFORMATION WE COLLECT AND WHY WE COLLECT IT

As a technology consultancy and implementation service provider, we collect information primarily in the context of our business relationships. We collect information in two ways:

• INFORMATION YOU PROVIDE TO US

  When you engage our services, we collect business contact information necessary for our professional relationship, such as your name, business email address, company details, and project requirements. We use this information solely to deliver our services and maintain our business relationship.

• INFORMATION RELATED TO OUR SERVICE DELIVERY

  In the course of providing tech consultancy, quality assurance, and implementation services, we may have access to your business systems, codebases, or applications. This information is accessed only as needed to fulfill our contractual obligations. This includes:

  • TECHNICAL ENVIRONMENT INFORMATION

    We may collect information about your technical infrastructure, systems architecture, and development environments to properly provide our consulting services.

  • DEVICE INFORMATION

    When accessing your systems or when you access our deliverables, basic device information may be logged for security and troubleshooting purposes.

  • PROJECT MATERIALS

    During our engagement, we collect and maintain project documentation, requirements, technical specifications, and other materials necessary to deliver our services effectively.

  • LOG INFORMATION

    Our services and systems may automatically log basic information related to system access and usage for security and performance monitoring.

  • COOKIES AND WEB ANALYTICS

    Our website uses basic cookies and analytics tools to improve user experience and understand visitor patterns. These are standard tools that collect anonymized usage data.

HOW WE USE INFORMATION WE COLLECT

We use the information we collect exclusively to provide, maintain, and improve our professional services. This includes delivering technical consultancy, quality assurance, and implementation services, as well as maintaining our business relationships with clients and partners.

We will never sell information provided by, or about, our clients or partners to anyone.

In some cases, we may engage trusted subcontractors or specialists to assist in service delivery. When we do so, we ensure all parties adhere to the same privacy and confidentiality standards outlined in this policy and in our contractual agreements.

When you contact Go Pragmatic, we maintain records of our communications to ensure quality service delivery and continuity in our business relationship. We may use your business contact information to provide important updates about our services, share industry insights, or inform you about relevant offerings.

We will seek explicit consent before using client information for case studies, testimonials, or other marketing purposes.

Go Pragmatic processes business information primarily on servers located in the United States. As a result, we may process information on servers located outside the country where you or your business operate.

TRANSPARENCY AND CHOICE

As a professional services provider, we recognize the importance of transparency in how we handle client information. Our goal is to maintain clear and open communication about our data practices. In most cases, our data handling is governed by explicit client agreements and contracts that outline specific terms regarding confidentiality and information handling.

When our engagement with a client concludes, we maintain project records for a reasonable period as required for legal, tax, and business continuity purposes. However, upon request and when not otherwise required for legitimate business or legal purposes, we can delete or return client-specific materials.

INFORMATION WE SHARE

We do not share client information with external organizations unless one of the following circumstances applies:

• WITH YOUR CONSENT

  We will share information with other parties only when we have your explicit consent to do so, typically expressed through our service agreements or specific written permission.

• WITH SUBCONTRACTORS OR SERVICE PROVIDERS

  In delivering our services, we may engage specialized subcontractors or service providers who assist in specific aspects of project delivery. These partners are bound by confidentiality terms consistent with our own commitments to you.

• FOR EXTERNAL PROCESSING

  We may use cloud services and other technology providers to process and store information securely. These providers are carefully selected and required to maintain appropriate security and confidentiality measures.

• FOR LEGAL REASONS

  We will share information with third parties if we have a good faith belief that disclosure is necessary to: comply with applicable laws, regulations, legal processes or enforceable governmental requests; enforce applicable contractual terms; detect, prevent, or address fraud, security issues, or technical concerns; or protect against harm to the rights, property or safety of Go Pragmatic, our clients, or the public as required or permitted by law.

We may share anonymized, aggregated insights from our collective professional experience for the purposes of thought leadership, industry reports, or similar professional communications. Such information is carefully reviewed to ensure it contains no identifiable client information unless explicitly approved for such use.

INFORMATION SECURITY

We take the security of client information seriously and implement appropriate technical and organizational measures to protect it. In particular:

• We use industry-standard encryption and security protocols when transferring and storing sensitive information.
• We maintain secure development practices and regularly review our systems and processes.
• We limit access to client information to Go Pragmatic team members and contractors who need it to deliver our services and who are bound by confidentiality obligations.
• We implement appropriate physical, technical, and administrative safeguards designed to protect the information we process.

WHEN THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to all interactions with Go Pragmatic, including our website, communications, and professional service engagements, except where superseded by specific contractual terms agreed upon with clients.

Our Privacy Policy does not apply to services offered by other companies or individuals, including clients' own products or systems that we may interact with in the course of providing our services.

COMPLIANCE AND COOPERATION WITH REGULATORY AUTHORITIES

We regularly review our privacy practices to ensure compliance with applicable regulations. When we receive formal inquiries or complaints, we will contact the person or organization making the complaint to follow up. We work with appropriate regulatory authorities to resolve any complaints regarding data handling that we cannot resolve directly with our clients.

CHANGES

Our Privacy Policy may change from time to time as our business evolves. We will not reduce your rights under this Privacy Policy without providing clear notice. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice.

We maintain previous versions of this Privacy Policy for reference upon request. If you have questions regarding our privacy policy, you can email privacy@gopragmatic.tech for more information.